END USER LICENSE AGREEMENT

Last Updated: Feb 27, 2025

This End User License Agreement is a valid agreement between You and the Us. Please, read this EULA carefully. The rules of the EULA are binding upon You. If You do not agree to be bound by the rules of the EULA, please, do not install the Application or delete it from the Device, if You have already installed it. If You continue to use the Application, this will mean that You have read and understood the EULA and agree to be bound by it.

  1. DEFINITIONS AND TERMS

    In order to understand the rules of the EULA clearly you shall familiarize yourself with the meaning of terms used in the EULA. In this EULA the following terms, when capitalized, shall have the following meanings:

    1. “Account” – means a personal account of a user of the Platform services, which is provided by the Platform Administrator under the Platform Terms of Use or similar document. The Account is accessed with a Platform ID (account name) and a password.
    2. “App Store” – means a virtual store (platform) managed by Apple for distribution of applications for devices running iOS operating system.
    3. “Apple” – means Apple, Inc., a company incorporated in California, the United States of America, any parent or group company or any successor thereof that manages App Store.
    4. “Application”, “App” – means an application for a mobile device that We make available on App Store, as well as any services provided through the Application.
    5. “We”, “Us” – mean DIELSON SANTOS OLIVEIRA, Av Fontes Pereira De Melo 21, 2, Lisboa, 1050-116, Lisboa, Portugal.
    6. “Content” – means all kinds of content, including, among other, data, texts, images, videos, sounds, links, software and other pieces of information in any form, which are made available to You through the App.
    7. “Device” – means a smartphone, a tablet or another similar mobile device that You either own or otherwise legally control exclusively for Your personal non-commercial use.
    8. “EULA” – means this End User License Agreement, which is a binding agreement between You and Us. The EULA may incorporate other documents, such as Privacy Policy that regulate relations between You and Us with regard to using the Application. If a document represents a part of the EULA, it has a clear indication thereof.
    9. “Google” – means Google Inc, registered in Delaware, USA with the headquarters located at the address: 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; Google Ireland Limited registered in Ireland with the headquarters located at the address: Gordon House, Barrow Street, Dublin 4, Ireland; Google Commerce Limited registered in Ireland with the headquarters located at the address: Gordon House, Barrow Street, Dublin 4; as well as Google Asia Pacific Pte. Limited registered in Singapore with the headquarters located at the address: 8 Marina View, Asia Square 1 #30-01, Singapore 018960.
    10. “Google Play” – means a virtual store (platform) managed by Google for distribution of applications for devices running Android operating system.
    11. “Intellectual Property Rights” – means, collectively, rights under any patent, trademark, copyright and trade secret laws, and any other intellectual property or proprietary rights recognized in any country or jurisdiction worldwide, including, without limitation, moral or similar rights.
    12. “Platform” – Google Play (for users who use the Application on a Device running Android operating system) or App Store (for users who use the Application on a Device running iOS operating system).
    13. “Platform Administrator” – Google (for Google Play virtual store) and Apple (for App Store virtual store).
    14. “Subscription” – means a period, during which You use the App as a whole or certain additional Content for a fee.
    15. “User-generated Content” – means any form of Content, including, among other, data, texts, images, videos, sounds, links, that have been posted by users to online platforms, for example, social networks.
    16. “You” – means an individual using the App.
  2. LEGAL CAPACITY AND AGE
    1. The Application is designed for users over 16. If You install and/or use the App, You confirm that You are at least 16 years old and have full legal capacity to enter into the Agreement.
    2. If You are between 16 and 18 years old, Your parent, guardian or other representative of legal age has to check and agree to this EULA on Your behalf. If You install and/or use the App, You confirm that Your parent, guardian or other representative of legal age has agreed to the terms of this EULA and permits You to use the App.
  3. CHANGES OF THE EULA
    1. We may introduce changes to this EULA from time to time. You shall regularly check the latest version of the EULA at the link, available on the web-page of the App on the Platform.
    2. If You do not agree with the terms of the updated EULA, You are not allowed to use the Application starting from the day, on which the updated EULA takes effect. In this case You shall delete the App from all Your Devices and cancel renewal of your Subscriptions.
  4. DEVICE
    1. If You intend to download onto and/or run the App on any Device not owned by You, You must have the owner’s permission to do so. You will be responsible for complying with this EULA whether or not You own the Device.
    2. If You do not own the Device, You are allowed to install and/or use the App only through Your Account.
    3. If You use the Device together with other people, please, make sure that nobody except You can use the Application from Your Account. All actions taken in Your Account are considered Your actions in disregard of who actually takes such actions. You are fully responsible for all actions taken in Your Account.
    4. If You decide to sell or otherwise dispose of the Device, You shall delete the Application from the Device.
  5. INTELLECTUAL PROPERTY
    1. We hereby grant You a non-exclusive, personal, limited, revocable and non-transferable license to access, download and run the App only on Your Device, provided that You agree to comply with all the terms and conditions of this EULA. Please, take into consideration that the App is licensed, not sold, to You.
    2. We or the licensor of Us is the only holder of Intellectual Property Rights with regard to the Application. We retain all rights, title and interest in and to the App and reserves all rights not expressly granted to You in this EULA.
    3. You may not sell, resell, distribute, redistribute, rent, lease, sublicense, assign, copy, or in any other way transfer or grant any rights to the App to any third party.
    4. You may not distribute or make the App available over any network where it could be downloaded or used by multiple users at the same time, except when it is expressly authorized by Us.
    5. You may not use any automatic or manual device or process to interfere with the proper working of the App. However, You may use any kind of device or process to delete the App from Your Device.
    6. You may not decompile, disassemble, reverse engineer or create derivative works of the App or any parts thereof. All modifications or enhancements to the App remain the sole property of Us.
    7. You may not use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this EULA or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App.
  6. UPDATES
    1. We may, though not obliged, update the App from time to time, making such updates, supplements or new versions of the App available to You. If We release an update (including a new version of the App) We may request You to update the App. The update may be downloaded and installed automatically or on the basis of Your consent depending on the updates settings of Your Device.
    2. The content of any update, supplement or new version of the App is determined exclusively by Us. Under no circumstances do We accept any orders, requires or requests for further development of the App. We reserve the right to modify or discontinue any part, or function, or feature of the App at Our own discretion with or without a prior notice.
    3. If We introduce certain features or functions of the App, We may need to set certain rules for using such features or functions. In this case We will introduce changes to the EULA that will take effect on the day when such features or functions are released.
  7. PURCHASING SUBSCRIPTION. TRIAL PERIOD
    1. The App as a whole or its certain part (additional Content) is provided on a paid subscription basis. The fee may vary depending on the App, the period of the Subscription duration.
    2. Purchase from the App Store or Google Play.
      1. When You purchase a Subscription from the App Store or Google Play, the Platform Administrator charges Your Account and collects money on Our behalf. The payment is processed by a payment processing system implemented by the Platform Administrator.
      2. Please, kindly notice that We neither process Your payment nor have any access to Your payment information, such as, among other, Your bank card data, Your name or any other related information.
      3. Should You have any question with regard to payment processing, please, submit Your issue to user support service of the Platform Administrator.
      4. Your Account is charged with the cost of the new Subscription within 24 hours prior the end of the current Subscription. If You cancel automatic renewal within the last 24 hours of the Subscription, such cancellation will take effect at the end of the new Subscription.
      5. Please, kindly notice that We do not make refunds. The digital content is made available to You immediately after the Subscription fee is charged to Your Account.
    3. Direct Purchase from the Company.
      1. You may purchase a Subscription directly from the Company, in which case it is the Company and the external payment service providers (Stripe, PayPal etc.), that collects money.
      2. The costs of all Subscriptions along with this EULA as well as Privacy Policy are available for your attention on the Website and web-page of the App before the purchase.
      3. When You purchase a Subscription, the payment is processed by a payment processing system you use.
      4. The digital content is made available to You immediately after the trial period begins or after the Subscription fee is charged.
      5. Please kindly note that we offer refunds in case of Direct Purchase from the Company (please see clause 8).
      6. Trial periods may be provided depending on the particular Subscription and the App you choose. You may use the App or its additional Content free of charge during this period. Please, take into consideration that at the end of the trial period it will automatically transform into a paid Subscription in accordance with clause 6 and Your Account will be charged for the cost of such Subscription, unless You cancel the Subscription through the subscription settings of Your Account at least 24 hours prior to the end of the free trial period.
    4. AUTOMATIC RENEWAL OF SUBSCRIPTION. CANCELLATION OF SUBSCRIPTION
      1. The Subscription will renew automatically for the same period at the end of the Subscription term at the cost of the chosen package. Your Account will be charged for the renewed Subscription within 24 hours prior to the end of the current Subscription. If You cancel automatic renewal within the last 24 hours of the Subscription, such cancellation will take effect at the end of the new Subscription.
      2. You may cancel renewal of the Subscription at least 24 hours before the end of the Subscription: in this case the App as a whole or its additional Content will be available to You until the end of the Subscription. After that the Subscription will not be renewed automatically.
      3. In order to cancel automatic renewal of the Subscription, please, change subscription settings of Your Account. After the end of the Subscription the App as a whole or its additional Content will be available only if a new Subscription is purchased.
      4. If You uninstall the App, Your Subscription will not stop automatically. You must cancel automatic renewal of Your Subscription in order not to be charged with the cost of the new Subscription.
  8. REFUND POLICY
    1. MONEY-BACK GUARANTEE RULES
        1. Please kindly note that we offer refunds to our customers who made direct purchase from the Company.
        2. To request a refund please e-mail a written application to support@followersreport.com containing the following information:
          • Name and Surname of the customer, who purchased the services;
          •  Payment method (PayPal, Stripe, Recurly, Debit Card, etc. used to perform a purchase);
          • Date of the payment;
          • Payment receipt or any payment confirmation;
          • Brief justification of the reason for the need for a refund.

      PLEASE BE INFORMED THAT YOUR REFUND REQUEST SHALL CONTAIN ALL THE INFORMATION DESCRIBED BY THE PRESENT CLAUSE 8.1.2 A-E IN ORDER TO ALLOW US TO PERFORM A REFUND. THE LACK OF INFORMATION FROM YOUR SIDE IN YOUR REQUEST WILL LEAD TO A LACK OF TECHNICAL ABILITY TO MAKE A REFUND PAYMENT. IN CASE YOUR REFUND REQUEST DOES NOT CONTAIN ALL THE INFORMATION REQUIRED BY THE PRESENT CLAUSE WE WILL BE UNABLE TO PERFORM A REFUND.

      1. We will review your application and notify you (by email) whether your application is approved. If the application is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within 14 days.
      2. In order to cancel automatic renewal of the Subscription, please, change subscription settings of Your Account. After the end of the Subscription the App as a whole or its additional Content will be available only if a new Subscription is purchased.
    2. IMPORTANT STATEMENT
      Please note that only fulfillment of the above requirements allows you to receive a complete refund. For the sake of clarity, this Refund Policy does not apply to any other instances.
  9. USER-GENERATED CONTENT
    1. Some of Our Apps provide You with an opportunity to track analytical data with regard to Your social network profile. Functionality of such Apps make it possible to view not only Your posts published in a social network, but also posts of other users of this social network, if such users are somehow connected to You (for example, they “follow” You). Such posts, whether published by You or by any other person, are considered User-generated Content.
    2. As far as You may access posts of other users, You may be exposed to potentially objectionable User-generated Content. Please, take into account that We neither control nor pre-checks any User-generated Content posted on any social network.
    3. Any kind of modifications or censorship by Us with regard to the User-generated Content may be considered violation of human rights or copyright and may potentially mislead You.
    4. If You have been exposed to any kind of objectionable content, You may use functionality of the respective social network to track and delete objectionable User-generated Content.
    5. Under no circumstances shall We be responsible for any User-generated Content.
  10. LINKS TO EXTERNAL SITES AND SERVICES
    1. The App may contain links to external sites and services (for example, applications for mobile devices). If You decide to visit and/or use such external sites and services, You do this at Your own risk. Under no circumstances shall We be responsible for the content of such sites and services. We cannot guarantee that these sites and services will be available for You or that Your use of such sites and services will be safe.
    2. This EULA does not regulate Your relations with owners and/or administrators of such external sites and services. Please, check an end user license agreement, terms of service, privacy policy or any other related document that regulates usage of external sites and services.
  11. DISCLAIMER
    1. To the fullest extent permitted by applicable law, We and Our affiliates, officers, employees, agents, partners, and licensors expressly disclaim all warranties of any kind, express or implied, as to the accuracy, adequacy or completeness of any of the information contained in Our Apps or created by the services.
    2. The Content in Our Apps is provided to You on an “as is” basis, without any warranties as to merchantability or fitness for a particular purpose or use. We do not guarantee that You will attain any anticipated result from the use of the Apps.

    3. We make no warranty that:

      • the App will meet Your requirements;
      • the App will be error-free, secure, or uninterrupted;
      • any App functionality errors will be corrected;
      • the quality of the App will meet Your expectations.
    4. Any service downloaded or otherwise accessed through the use of Our Apps is at Your own discretion and risk and We shall have no responsibility or liability for any errors or omissions. We are not responsible for any damages, whether direct or indirect, special or consequential, suffered by You or by any other person from the use of the Apps, even if You have been advised of the possibility of such damages. No advice or information, whether oral or written, obtained by You from Us or Our Apps shall create any warranty not expressly stated in the EULA. Under no circumstances shall Our liability or of any of Our affiliates pursuant to any cause of action, whether in contract, tort, or otherwise, exceed the fee paid by You for access to the Apps. Furthermore, We shall have no responsibility or liability for delays or failures due to circumstances beyond Our control.
  12. TRANSFER OF RIGHTS
    1. We may transfer Our rights and obligations under this EULA to any other organization or individual without Your consent. We will always tell You in writing if this happens and We will ensure that the transfer will not affect Your rights under the EULA.
    2. You may only transfer Your rights or Your obligations under this EULA to another person if We agree in writing.
  13. YOUR VIOLATION OF THE EULA
    1. We may end Your rights to use the App at any time by contacting You if You have broken the rules of this EULA in a serious way. If what You have done can be put right We will give You a reasonable opportunity to do so.

    2. If We end Your rights to use the App:

      •  You must stop all activities authorized by this EULA, including Your use of the App; and
      •  You must delete or remove the App from all Devices and immediately destroy all copies of the App which You have and confirm to Us that You have done this.
  14. MISCELLANEOUS
    1. Each of the paragraphs of this EULA operates separately. If any court or relevant authority decides that any of them is unlawful, the remaining paragraphs will remain in full force and effect.
    2. Even if We delay enforcing this EULA, We can still enforce it later. If We do not insist immediately that You do anything You are required to do under this EULA terms, or if We delay taking steps against You in respect of Your breaking the EULA, that will not mean that You do not have to do those things and it will not prevent Us taking steps against You at a later date.
    3. This EULA shall be governed and construed in accordance with the laws of New York, United States of America, without regard to its conflict of law provisions.

    4. If any dispute, controversy or difference arises between You and the Company, it shall be settled amicably through negotiations. In case such dispute, controversy or difference cannot be settled amicably through negotiations within a thirty 30-day period it shall be settled by the American Arbitration Association (the AAA) in accordance with its International Expedited Procedures.

      The number of arbitrators shall be one.

      The place of arbitration shall be Florida, the United States of America.

      The arbitration shall be held, and the award rendered, in English.

      The appointing authority shall be the AAA acting in accordance with the rules adopted by the AAA for this purpose.

      Each party (i.e. You and the Company) shall bear its own expenses, but the parties shall share equally the expenses of the arbitration tribunal.

    5. Support. If You want to learn more about the App or have any problems using it, please, contact Us at contact.metricmasters@gmail.com.

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Have any questions? Contact our friendly support team here

DIELSON SANTOS OLIVEIRA, Av Fontes Pereira De Melo 21, 2, Lisboa, 1050-116, Lisboa contact.metricmasters@gmail.com